Return Policy for Bookstores, Retailers, Jobbers, and Other Organizations
Most books may be returned by retailers for full credit within 180 days of the date of the original invoice (see below for return policies for open access Titles" for the exceptions"). Books must be in resalable condition for full credit. Credit cannot be given for books that cannot be resold. Permission is unnecessary with invoice and prepaid return.
Return Address: Parlor Press, 3015 Brackenberry Drive, Anderson, SC 29621 (UPS, FedEx, or US Mail)
Please use our website contact form, call 765.409.2649, or email sales@parlorpress.com with questions.
Advance Payment and Return Policies for Open Access Titles
Parlor Press publishes a large number of titles that are available online for free and also in low-cost print versions. So that we can continue to offer these titles in free online editions, we require that orders for printed copies be paid for at the time of purchase and may not be returned (unless damaged in transit). Bookstores should be aware that many instructors don't require printed versions of these titles or, even when they do, students use the free online versions. So adjust order quantities carefully! If you have questions about whether a specific title is returnable, please use our website contact form, call 765.409.2649, or email sales@parlorpress.com
Return Policy for Website Customers
If physical books, journals, magazines, comics, CDs, or DVDs you purchase from our website are damaged when you receive them, you can return them for replacement or a refund for up to thirty (30) days. Please use the site's contact form to let us know if there are any other issues of if you're not sure an item can be returned. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Other physical items that you might purchase and that aren't consumable content (like a book or journal) may be returned for up to thirty (30) days for credit or a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not offer returns on physical books that are undamaged, ebook purchases (in PDF or EPUB format), gift cards, or other downloadable products.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten days.
Late or missing refunds (if applicable)
If you haven’t received an expected refund, first check your bank or card account again. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us via our site contact form.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, use our site contact form and then send your the items to Parlor Press LLC, 3015 Brackenberry Drive, Anderson SC 29621, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will go to the gift giver, who will find out about your return.
Shipping
To return your product, you should mail it to Parlor Press LLC, 3015 Brackenberry Drive, Anderson SC 29621, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
